We stand behind every cooler we make. Here's exactly what's covered and how to get help if you ever need it.

✅ What's Covered

• Manufacturing defects in materials or workmanship under normal use.
• We will repair or replace the defective product — or provide a comparable replacement if the product has been discontinued — at no charge to you.

❌ What's Not Covered

• Normal wear and tear (e.g., fabric fading, minor scuffs, or zipper wear from regular use).
• Damage from misuse, improper care, or exceeding recommended limits (e.g., standing on the cooler, using it as a step stool, overloading beyond the seated weight limit, or sitting on it while attached to the trolley).
• Damage from accidents, impacts, extreme heat or cold exposure beyond normal outdoor use, unauthorized repairs, or modifications.
• Loss of ice retention or cooling performance due to normal use or lack of proper pre-chilling or packing.
• Products purchased from unauthorized sellers.

📦 How to Make a Claim

1. Contact us at our contact page with:
   • Proof of purchase (receipt or order number).
   • Photos of the issue and the product.
   • A description of how the product was being used.
2. We'll review your claim promptly — usually within 2–3 business days.
3. If approved, we'll arrange repair, replacement, or refund as appropriate. You may need to ship the product back to us — we'll provide instructions and may cover return shipping for valid claims.

Important Notes